DecorWerks reserves the right to choose the most cost effective method to ship your items. If you have paid for an expedited shipping service we will typically use your selected carrier, but in some circumstances we may switch to another expedited carrier. If this is unacceptable due to problems with a specific carrier in your area please let us know in advance.
A handling charge will be added to account for cost of packing and preparing orders for shipment.
All orders shipped will take an estimated 7-10 business days. All orders can ship only to the customer billing address unless otherwise approved by DecorWerks.
All delivery dates will based off the tracking number provided when the product is picked up and shipped out. Fedex packages can be tracked through the tracking number provided. Freight shipments will call one day before delivery to schedule the time for the shipment to arrive. All delivery dates and times are estimates. We highly recommend that you do not schedule your installer until you have received your product.
When your order arrives, you want to be sure the quantities match what you ordered. To guarantee customer satisfaction, please make note of the following when receiving your order:
- Visually inspect the condition and entirety of the shipment, make sure to note missing items or damaged materials. The order confirmation email you received lists all the materials and quantities you ordered. You will need to examine the shipment and count each item to make sure everything ordered has been received.
- DO NOT let the driver leave until you have verified the material received is in good condition and that all material has been accounted for. Any damaged or missing items must be noted on your delivery receipt. If not noted, it increases the amount of time required to seek resolution. And in such cases, you will be required to file directly with the carrier. See our Damage Policy for more information.
Due to the many variables in shipping, we recommend that you do not schedule your installer until after you have received your order in its entirety. Manufacture times, weather, supply-demand conditions and replacement shipping for damaged items are just some of the instances that may delay your order. Please schedule your install to ensure you have allocated enough time to receive your order. We cannot be held liable for failure to meet scheduled install dates due to delivery. Delivery dates are approximates, and as such, cannot be promised under any circumstance.
If you are planning on purchasing pallet or container level quantities of product in one order, please email us at firstname.lastname@example.org. We will get a quote specifically for your order.
You have 14 days maximum storage on any completed order. Additional time left in storage will incur $10 a day in storage fees for each day the product has not been picked up after 14 days. Orders left in storage for more than 60 days will be considered abandoned and may be disposed of or resold with no reimbursement to you. Please contact us before the 60 days is up if there are extenuating circumstances and we may allow extra time for you to pickup.
Once an order has been loaded and is in route to the shipping address, Floor and Decor of will charge all applicable shipping fees as part of the return. The customer is solely responsible for all outgoing and return shipping costs.
DecorWerks offers warehouse pickup at a fulfillment center in Denver, CO for large orders. To ensure the security of your online purchase, only the person who made the purchase may pick up the merchandise. We require 3 items of verification to pick up an in-store purchase. You must provide your online sales receipt, a picture ID, and the credit card you used to make your purchase before we will release the product from one of our retail locations. The name on the ID must match the name on the purchasing credit card. We will also require your signature proving that you have picked up your order.
Currently DecorWerks only ships to the United States and Canada. You may contact us by email to inquire about orders to other countries. International Shipments can be subject to additional brokerage fees, duty fees, and taxes, which are to be paid by the customer.